Customer service representatives helping across new channels

Elevate the customer experience.

The digital economy has reshaped the customer journey, equipping clients with multiple channels for engaging with your business. Our omnichannel approach to contact center services empowers you to deliver a seamless, exceptional experience across every medium.

Our solutions help you attract and retain talent by allowing support teams the flexibility to work remotely while staying connected to clients. We’ll design, implement and manage contact center technology that boosts productivity and agility — and strengthens customer loyalty in the process.


Maximizing your efficiency

Streamlining your contact center workflows leads to increases in cost savings, customer satisfaction and support team productivity. With Insight’s call flow management tool, each business unit can manage its own call stream, easily and independently.

And, automated tools accelerate communication of key information about your organization, from hours of operation and upcoming events to dynamic greetings and status messages.

Our solution equips you with:

  • Simplified event management
  • Dynamic prompt management
  • Web-based user interface
  • Single sign-on integration

Smiling customer support representative ready to help

Seamless contact center integration

You depend on multiple applications to keep your business running, but shifting between them can cause inefficiencies and frustration. We integrate communication systems, collaboration tools and workforce applications to streamline workflows and drive productivity.

With a unified environment and consolidated tools, teammates, customers and data are only a click away. Platforms, such as Microsoft Dynamics 365, aggregate data, sales calls, marketing interactions, purchase history, service tickets and more into one sleek customer profile.


Cisco contact center solutions

Our team of certified Cisco® Unified Contact Center Enterprise (UCCE) specialists is uniquely equipped to roadmap, deploy and manage your customer care environment.

Centralized

Improve the customer journey by unifying enterprise applications, workforce processes and context services.

Intelligent

Get technology that provides personalized experiences, precision routing and advanced analysis and reporting.

Scalable

Prepare for growth by leveraging cloud or hybrid cloud technology, and budget accurately with usage-based billing.


Our strategic partners

Through our deep relationships with leading voice and video collaboration providers, we’re equipped to identify, deploy and service a conferencing solution that suits your unique needs.

Cisco Master Collaboration logo
Five9 logo
NICE in Contact logo
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Business man working on workforce applications on desktop computer

Know your clients better than ever with CRM.

When you have a rich understanding of customer habits, you’re better equipped to deliver extraordinary and personalized service. Our Client Relationship Management (CRM) services leverage CRM software to provide valuable insights into behavioral patterns and predict future trends.

Create exceptional experiences.

We’ll help you develop a modern, fully integrated contact center that streamlines operations and strengthens customer relationships.