2020 disrupted the way call center agents work and greatly accelerated the journey to a distributed workforce. Two years of technological progress took place in two months and has accelerated digital transformation, creating new opportunities but also some risks and challenges for call centers.
Chrome OS has found a way to overcome the complex challenges call centers face. Take a look at the 3 Ways Chrome OS Amplifies Call Center Operations, below.
A distributed workforce leads to new security risks. Chrome OS is packed with security features, including Google Safe Browsing, built-in virus and ransomware protection, verified boot, as well as proactive security updates. Updates happen in the background, every 6 weeks and they run automatically, so your team’s work is never interrupted.
No ransomware attacks have ever been reported on Chrome OS. Trust us to safeguard your business.
To support customers with the right information, agents need quick access to tools, content and apps, and must be able to switch between:
Chrome OS has a wide range of tools and apps for productivity, collaboration, and
customer service including access to Windows applications through a virtualized desktop with Citrix and VMware or through software solutions like Parallels Desktop for Chrome OS.
According to Gartner, nearly 65% of service leaders cite training and onboarding as the hardest part of implementing a remote workforce. And nearly 50% cite collaboration as their biggest challenge. With a familiar, intuitive interface, Chrome OS devices offer a wide range of tools and applications to allow agents to collaborate, stay productive and support customers.
Save up to 3 hours per agent per week in downtime with background updates and quick booting times on Chrome OS devices.
Whether your business leverages modern CCaaS or legacy call center software, Chrome OS has you covered.
A Gartner Survey reveals 70% of customer service and support employees want to continue working from home after the pandemic ends. Insight and Google’s ZeroTouch Enrollment offering allows IT teams to drop ship and deploy Chrome OS devices 76% faster than Windows 10 devices, and you can manage them from anywhere. This enables your agents to be up and running within minutes of logging in to their new device.
You can also easily repurpose existing Windows and Mac devices to a managed Chrome environment with CloudReady.
With Chrome OS as part of your business’ call center operations, you will increase agent productivity, protect critical data, improve your customer experience, and reduce stress for your IT teams. Move your contact center to Chrome OS, today.