Listicle Three Crucial Steps for Supporting Your Hybrid Workforce
By Insight Editor / 23 Nov 2021 / Topics: Workforce Workplace services
Creating the ideal work setting for the modern workforce isn’t easy, but don’t worry, we’ve got some tips that can help. Here are the top three things to keep in mind if you want to enable and sustain a modern, work from anywhere workforce.
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Making the necessary changes to accommodate the modern workforce has been far from uncomplicated. While some organizations swiftly implemented and adopted hybrid work models, others are just getting started. If your hybrid strategy is blooming later than anticipated, then your first goal should be equipping your workforce for anywhere work. Not sure how to get started? Here are three crucial steps for supporting a hybrid workforce.
1. List out the IT pain points you need to solve.
IT is vital to any organization, but it doesn’t come without its share of complexities.
Pre-pandemic IT pain-points:
- Slow resolution times
- Inadequate response to hardware issues
- Low Customer Satisfaction Scores (CSAT)
- IT teams at full capacity
Before continuing your hybrid workplace journey, establish where you need to adjust. Beginning with what you need to resolve can uncomplicate the transition to a hybrid work environment. Ask yourself (and other stakeholders in your organization) the following questions to see which pain points to address first:
- Is your VPN secure and easily manageable?
- Are you able provide virtual IT services?
- Is your IT team overwhelmed or at capacity?
- On average, how long does it take to resolve support tickets?
- How are you managing device deployment and maintenance for remote workers?
2. Envision it: What do you want your hybrid workplace to look like?
Although the vast majority of organizations are adopting hybrid work models in this post-pandemic era, the journey (and the destination) will look different for everyone. Consider this your opportunity to be ambitious and build a modern workplace that will make your organization stand out from the crowd.
83% of employers say the shift to remote work has been successful for their company so far
Less than one in five executives say they want to return to a pre-pandemic office structure.
Determine the right mix of in-office and remote features and capabilities you want your workplace to have moving forward.
In-office
The traditional work-setting: in an office.
You’ll need to ensure your office setting has the necessary technology resources to keep your team members thriving.
Remote
Working from anywhere, in some cases without a physical office presence at all.
Your team members will need access to both self-service and virtual tech support options.
Hybrid
Work from the office or wherever’s comfortable.
Providing both in-person and virtual or self-service support options is necessary.
3. Establish a trusted partner
Here’s the truth: Adapting to change on your own isn’t easy. A trusted partner can provide the IT support your remote workforce requires. With an IT partner like Insight on your side, you can supplement your IT team, freeing them from the daily grind of routine IT support and device maintenance so they can refocus on strategic initiatives that move the business forward. Let us help you deliver intuitive IT support that feels like a natural extension of your team.
Here are some benefits of working with a full-service IT partner like Insight:
- Lower labor costs
- Reduced downtime
- Full integration to ITSM and ITAM systems
- 24/7/365 access to equipment and virtual services
- Full support for hybrid and on-site workforce
- Equipment leasing and purchasing options
You’re likely familiar with the type of support an in-office team needs to thrive, but how can you give a hybrid or remote team the same level of service? Here are some of the solutions we can help your organization implement:
- Advanced exchange for hot swap services
- Walk-up or virtual IT support kiosks
- IT lockers
- IT vending machines
The demand for modern workplace services will only continue to grow. Providing your team with personalized services that empower them to choose how, when and where they’d like to receive support can help improve the user experience. Is your organization prepared to meet the needs of the modern workforce?
